Simply contact our friendly complaints team today on 01909498201 regarding any regulated complaints or queries you may have.
Address: New Is Nice Limited, Jordan house, Hall court, Hall park way, Telford, TF3 4NF
Phone No.: 01909498201
Thank you for your complaint, someone shall be in touch shortly.
We always endeavour to treat our customers fairly and deliver a high level of service in all areas. If for any reason you are unhappy with the service provided, we would encourage you to discuss your concerns with us.
If you are unable to resolve the matter by speaking to us, or if you would prefer your complaint to be dealt with by someone else, you can raise your concerns with our dedicated complaints handling team by:
In order to assist us in dealing with your complaint fully and as quickly as possible please ensure any communication you send us contains as much detail about your complaint as possible. You should ensure you include your order number, your full name, address and details of how you would like to receive your response.
We endeavour to acknowledge all complaints within 5 days of their receipt.
We aim to send you a Final Response within 4 weeks of the receipt of your initial complaint and we are obliged to send this within 8 weeks. If we are unable to provide you with a Final Response within this period, we will:
i) Inform you and let you know when you can expect one;
ii) Let you know why we are not in a position to send one; and
iii) Provide details of recourse to the Financial Ombudsman Service
If you are not satisfied with the Final Response or with the complaints process generally you may refer your complaint to the Financial Ombudsman Service. The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
Please note that the Financial Ombudsman Service will only step in once we have had the opportunity to investigate matters fully.